Google Business Profile Outage Update

A recent update from a Google representative indicates that the ongoing outage affecting business reviews is nearly resolved. Most businesses that experienced a loss in review counts should now see their numbers return to normal levels. For those still facing issues, a resolution is expected within the next few days.

Google Business Profile Outage

“13-Feb-2025 Update
Most affected profiles now display accurate ratings and reviews. While some profiles may still show a lower count temporarily, they are expected to recover in the coming days. No reviews were deleted as a result of this issue. If your review count does not return to normal within the next few days, please reach out to support for assistance.”

Understanding the Issue

The outage led to the removal or reduction of reviews on local business profiles, causing significant concern for businesses reliant on positive feedback. This situation also made it challenging for consumers to assess the reputation of a business before engaging with their services.

FAQs

1. Will all businesses affected by the outage see their review counts restored?

Most businesses should see their review counts return to normal levels. However, if you continue to experience issues, contact support for assistance.

2. Were any reviews permanently deleted during the outage?

No reviews were permanently removed as a result of the outage. Any missing reviews should be restored as the issue is resolved.

3. How can businesses ensure the accuracy of their Google Business Profile information?

Regularly monitor your profile for any discrepancies or missing information. Report any issues to Google for prompt resolution.

4. Is there a way to prevent similar outages from affecting business profiles in the future?

While outages can occur unexpectedly, staying informed about updates from Google and promptly reporting any issues can help mitigate the impact on your business.

5. How can consumers trust the authenticity of reviews on Google Business Profiles?

Consumers are encouraged to look for patterns in reviews, consider the overall sentiment, and verify the legitimacy of reviewers before making decisions based on online feedback.